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Privacy Policy

1. Introduction

Black Tusk Consulting Pty Ltd ("Black Tusk Consulting," "we," "our," or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.blacktuskconsulting.com.au or engage with our professional consulting services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

 

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Complete contact forms or consultation requests

  • Subscribe to our newsletter or insights

  • Schedule meetings or consultations

  • Communicate with us via email or phone

  • Download resources or whitepapers

This information may include:

  • Full name

  • Email address

  • Phone number

  • Company name and position

  • Business address

  • Industry sector

  • Company size and revenue

  • Specific business challenges or needs

  • Any other information you choose to provide

 

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages viewed and time spent

  • Clicks and navigation patterns

  • Date and time of visit

  • Geographic location (country/region)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences

  • Understand how you use our website

  • Improve website functionality

  • Analyze website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may limit your use of certain features on our website.

 

3. How We Use Your Information

We use the collected information for the following purposes:

 

Service Delivery

  • Respond to your inquiries and consultation requests

  • Provide our consulting services

  • Schedule and manage meetings

  • Send service-related communications

 

Marketing and Communications

  • Send newsletters and industry insights (with your consent)

  • Inform you about our services and offerings

  • Share relevant thought leadership content

  • Invite you to events or webinars

 

Website and Service Improvement

  • Analyze website usage and user behavior

  • Improve our website design and functionality

  • Enhance our service offerings

  • Develop new consulting solutions

 

Legal and Business Operations

  • Comply with legal obligations

  • Protect our rights and property

  • Prevent fraud and enhance security

  • Manage our business operations

 

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area, we process your personal data based on:

  • Consent: When you've given clear consent for specific purposes

  • Contract: When processing is necessary to fulfill our consulting agreement

  • Legitimate Interests: For business operations, marketing, and service improvement

  • Legal Obligations: When required by law

 

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

 

Service Providers

We may share information with trusted third-party service providers who assist us with:

  • Website hosting and maintenance

  • Email delivery services

  • Calendar and scheduling tools

  • Analytics and performance monitoring

  • Professional services (accountants, lawyers)

All service providers are contractually obligated to maintain confidentiality and security of your information.

 

Legal Requirements

We may disclose your information when required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from public authorities

  • Protect our rights, privacy, safety, or property

  • Enforce our terms and conditions

 

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

 

With Your Consent

We may share your information for other purposes with your explicit consent.

 

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access

  • Alteration or destruction

  • Accidental loss

  • Unlawful processing

These measures include:

  • Secure SSL encryption for data transmission

  • Regular security assessments

  • Limited access to personal information

  • Employee confidentiality agreements

  • Secure data storage and backup procedures

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Generally, we retain:

  • Client information: 7 years after last engagement

  • Marketing contacts: Until you unsubscribe

  • Website analytics: 26 months

  • Cookie data: As specified in our Cookie Policy

 

8. Your Rights and Choices

 

Access and Correction

You have the right to access and update your personal information. Contact us to:

  • Request a copy of your data

  • Correct inaccurate information

  • Update outdated information

 

Opt-Out and Unsubscribe

You may opt-out of marketing communications by:

  • Clicking "unsubscribe" in any marketing email

  • Contacting us directly

  • Adjusting your communication preferences

 

Data Portability

You may request your data in a structured, commonly used format.

 

Deletion

You may request deletion of your personal information, subject to legal retention requirements.

 

Restriction of Processing

You may request we limit processing of your data in certain circumstances.

 

Objection

You may object to processing based on legitimate interests or direct marketing.

 

9. International Data Transfers

Black Tusk Consulting is based in Australia. If you access our services from outside Australia, your information may be transferred to and processed in Australia, which may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

 

10. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

12. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

  • Open and transparent management of personal information

  • Anonymity and pseudonymity options where lawful and practicable

  • Collection of solicited personal information only when necessary

  • Notification of collection circumstances

  • Use and disclosure limitations

  • Data quality maintenance

  • Data security obligations

  • Access and correction rights

 

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

  • Right to know what personal information is collected

  • Right to know if information is sold or disclosed

  • Right to say no to the sale of personal information

  • Right to equal service and price

 

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our practices

  • Technologies

  • Legal requirements

  • Business operations

We will notify you of material changes by:

  • Updating the "Effective Date" at the top

  • Posting a notice on our website

  • Sending an email for significant changes

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